DreamWhisper Privacy Policy

SP SWE SERVICES LTD ("we", "us") makes the DreamWhisper app. This policy explains what information the app and our services use, why, who else handles it, how long we keep it and the choices you have. We are the controller of your information under UK and EU data-protection law.

1. What we collect and why

Your app ID. When you first open DreamWhisper it creates a random ID and stores it securely on your iPhone. We use it instead of a name or email address to recognise your device, keep your stories and subscription together, and stop misuse. It can stay on your iPhone if you delete and reinstall the app.

What you ask a story to be about, and what we make. Your choices and anything you type when making a story, and the stories, audio and pictures we create from them, are stored so you can listen again. Please don't include personal details you wouldn't want stored.

Subscriptions and purchases. Apple handles payment; we never see your card details. We receive which plan you chose, when your trial or subscription started, renewed or ended, and its price, so we can unlock Premium.

How you use the app. Which screens you visit and which features you use, so we can see what works and fix what doesn't.

Technical information. Your device model, iOS and app version, language, time zone, and errors our servers hit while handling your requests. When you make a story, our servers record your IP address and device type with it, to protect the service from misuse.

Advertising measurement. If you allow tracking when the app asks, we and our measurement partners use your device's advertising identifier to see which ads led to installs, trials and subscriptions. If you don't allow tracking, we don't access it.

Sleep data, if you connect Apple Health. It is read and processed only on your iPhone. It is not sent to us or anyone else.

iCloud sync, if you turn it on. Your library is copied to your own private iCloud storage, which Apple holds for you. We can't see it.

We don't use your microphone, camera, photos, contacts or location.

2. Legal bases (UK and EU)

• Providing the app and your subscription: performance of our contract with you.
• Fixing problems, preventing misuse and improving the app: our legitimate interests.
• Advertising measurement using your advertising identifier: your consent, given through Apple's tracking prompt. You can change it in Settings → Privacy & Security → Tracking.
• Keeping records we are required to keep: legal obligation.

3. Who handles your information

We share only what each service needs:

• Hosting and storage: Supabase and Fly.io run our servers and store your stories.
• Making stories: AI services from Google (Vertex AI and Cloud Text-to-Speech), OpenRouter and the model providers it connects to, Replicate and Modal turn your choices into stories, voices and pictures. Voyage AI helps match stories to sounds.
• Subscriptions: Apple and RevenueCat.
• Analytics: PostHog (EU) and Google Firebase/Google Analytics.
• Error reports: Sentry receives errors from our servers.
• Notifications: Apple and Google Firebase Cloud Messaging deliver notifications you agree to.
• Advertising measurement: AppsFlyer, which reports installs, trials and subscriptions to the ad networks we use (Meta, TikTok and Google), and those ad networks themselves.
• Authorities, where the law requires it, and a buyer if our business is sold.

Some of these services process information outside the UK and EU, including in the United States. Where they do, we rely on adequacy decisions or standard contractual clauses.

4. How long we keep it

• Your app ID, stories, audio, pictures, choices, and the IP address and device type recorded with them: until you ask us to delete your information.
• Subscription records: for as long as tax and accounting law requires (six years in the UK).
• Usage analytics: up to 7 years. Error reports: up to 90 days.
• Advertising-measurement data held by AppsFlyer and the ad networks: under their own retention rules.

5. Your choices and rights

• Turn tracking on or off at any time in Settings → Privacy & Security → Tracking.
• Turn notifications off in Settings → Notifications.
• You can ask us for a copy of your information, to correct it, to delete it, or to object to or restrict how we use it, by emailing [email protected]. The easiest way is the question-mark button at the top of Profile: the email it opens includes your app ID, so we can find your information. We reply within one month, and when we delete your information we remove it from our systems and ask the services that hold it for us to remove it too, within 30 days.
• You can complain to the UK Information Commissioner's Office (ico.org.uk) or your local data protection authority.

6. Children

DreamWhisper is not directed at children under 13 and we don't knowingly collect their information. If you think a child has used the app, contact us and we'll delete their information.

7. Changes

We'll update this page and its date when our practices change, and tell you in the app about significant changes.

8. Contact

SP SWE SERVICES LTD, United Kingdom. Email: [email protected].